Become the
First Choice.
Work with David Bombara and Michael Lewis to see your business through your guests’ eyes. Identify the changes worth making first and help your team deliver an experience guests return for.
What an expert sees
Your biggest opportunities may be hiding in plain sight.
The missed greeting. The confusing explanation. The team member left guessing. The guest who leaves without a reason to return. When you’re inside your business every day, these moments can become easy to overlook.
We help you see your business through your guests’ eyes, examine what your team experiences, and focus on the 5–10 changes worth making first. You’ll know what to change, why it matters, and where to begin.
The 3C Experience
Turn expert insight
into everyday habits.
Finding the opportunity is the beginning. The 3C Experience gives your team three questions to guide the changes and carry them into every shift.
Are We Connecting?
Make every guest feel welcomed, heard, and understood. Help your team build trust from the first interaction.
The guest feels comfortable.
Are We Consistently Performing?
Give your team clear standards and the support to deliver them. Build an experience guests can trust across employees, shifts, and locations.
The guest feels confident.
Are We Conquering?
Find the details that make your business worth choosing, returning to, and recommending. Give guests a reason to see you as their first choice.
The guest feels certain.
Your guest-experience experts
Experience that helps you
see what comes next.
David’s operating experience and Michael’s marketing expertise connect what guests are promised with what they experience.
Founder
David Bombara
Guest Experience Expert
David built a multi-unit, multimillion-dollar business with one of the largest quick-service restaurant franchises in the world with guest experience at the center. His expertise comes from the daily realities of leading people, serving guests, and running a business. At OYI, he brings that perspective directly to your operation: spotting missed opportunities, challenging familiar habits, and helping you focus on the changes that matter most.
Co-Founder
Michael Lewis
Marketing and Growth Expert
Michael holds an MBA and founded Streamline Social after five years at SUDS Marketing Agency. He brings marketing, brand strategy, and business-growth experience to OYI.
He helps connect the promise your marketing makes with the experience your team delivers.
Together, David and Michael help owners give guests a reason to choose the business, come back, and tell others.
Work with us
Find the opportunity.
Put it into practice.
Start with a focused assessment. Choose the level of guidance and support that fits the work ahead.
Find your priorities
Assessment & Launch
Use a focused assessment and expert guidance to see your business more clearly, identify guest-experience priorities, and decide where to act first.
Explore the engagementBuild the habits
Foundation
Turn your priorities into clear guest-experience standards, practical coaching tools, and team habits with ongoing remote guidance.
Explore the engagementGo deeper with OYI
Leadership Partnership
Work alongside OYI through a customized partnership with onsite observation, leadership coaching, and support shaped around your operation.
Explore the engagementFind detailed scope, delivery, and investment in our package guide.
Compare the engagementsIn their words
The value of
David’s perspective.
“Even if you can only get David to look at your business for 30 minutes, take it. After 50 years and opening over 100 business' I have never met someone who can transform a business like David can.”
“After seeing David in action only once I invested a quarter of a million dollars in his business. I have now earned that investment back many times over. He is the absolute best at what he does- making guests feel special so they Want to spend their hard-earned money with him.”
“As the years have passed, I've been lucky to have David Bombara as a client and friend. His people skills are the best in business. Now that I am a business owner with almost 30 employees, I look to David's example of how to really run a business and treat those around you. David truly gives his best self to everyone he comes in contact with.”
“David knows his stuff and is a great speaker.”
“David’s training and personal touch were evident even with a whole new set of players.”
The right partnership
For owners ready to raise the standard.
We work with owners who welcome an honest assessment, involve their teams, and commit to putting the right changes into practice. Let’s discuss your goals, the opportunity, and whether OYI is the right partner for your business.
Start a Conversation